12win Terms & Conditions – Terms of Use for Malaysia's Online Betting Platform

In this Terms & Conditions document, the following words and expressions have the meanings defined below, unless the context requires otherwise:

• "12win" or "Platform" refers to the website https://12win-vip.com and all services provided under the 12win brand.
• "Member" or "User" refers to any individual who has registered an account and is using 12win's services.
• "Account" refers to the personal account registered by a member to access and use 12win's services.
• "Balance" refers to the total funds held in a member's account at any given time, including deposits and winnings that have not yet been withdrawn.
• "Bet" refers to any wager or stake placed by a member on any product offered by 12win.
• "Bonus" refers to any credits, rewards, or additional benefits granted by 12win to members subject to specific terms and conditions.
• "MYR" or "RM" refers to the Malaysian Ringgit (MYR), the sole currency accepted for all transactions on the 12win platform.

Use of the platform 12win is open only to individuals who meet all of the following eligibility requirements. By registering, you confirm that you satisfy all of these conditions:

• You are 18 years and above at the time of registration and throughout the duration of your use of the platform.
• You are an individual residing in or located in a jurisdiction where the use of online gambling platforms is not prohibited under the local laws applicable to you.
• You are not currently serving a self-exclusion period or any restriction imposed by any responsible gambling programme.
• You are registering an account for your own personal use only and not on behalf of any third party.
• You have full legal capacity to enter into this binding agreement.

To use the services of 12win, you are required to register an account by following the prescribed procedure. Registration is free of charge with no fees applied.

• Each individual is only permitted to hold one account only at 12win. Holding multiple accounts is strictly prohibited and may result in all associated accounts being permanently suspended.
• You are required to provide your full name, phone number, email address, and any other information requested during registration. All information must be accurate, complete, and up to date.
• 12win reserves the right to conduct identity verification at any time. You are required to provide a valid proof of identity (MyKad or passport) upon request.
• Your account password is your personal responsibility. Choose a strong password and do not share it with anyone. 12win will not be held responsible for any losses resulting from password sharing.
• Accounts may not be transferred, sold, or assigned to any other party under any circumstances.

If you suspect your account has been accessed without authorisation, please contact our support team 12win immediately via live chat for prompt action.

12win accepts deposits and processes withdrawals through legitimate Malaysian payment methods. All transactions are conducted in Malaysian Ringgit (RM).

Accepted Payment Methods:

• DuitNow (instant interbank transfer)
• FPX (Maybank2u, CIMB Clicks, and other participating banks)
• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay

Deposit Terms:

• The minimum deposit is RM 30 per transaction.
• Deposits must be made from a bank account or e-wallet registered in your own name. Third-party deposits are not accepted and will be returned.
• 12win is not liable for any delays caused by banks or payment service providers.

Withdrawal Conditions:

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals will be processed to the same payment method used for your deposit. If the original method is unavailable, please contact support for an alternative solution.
• 12win reserves the right to request additional verification before processing withdrawals exceeding RM 5,000.
• Winnings derived from activities that violate these terms may be forfeited before any withdrawal is processed.

All bets placed on 12win is subject to both the general rules and the specific rules applicable to each sport. By placing a bet, you confirm that you have read and understood those rules.

• All bets confirmed by the system are final and non-reversible by members, unless the match or event in question is cancelled by the organiser.
• Bets placed on matches that are cancelled before kick-off will be fully refunded to the member's account balance.
• For bets placed on the Malaysia Super League, EPL, La Liga, UCL, and other leagues — if a match is abandoned before the 70th minute, all bets will be declared void and stakes refunded.
• Odds that are incorrect due to technical errors or data entry mistakes will be voided, and stakes refunded with no additional compensation.
• 12win reserves the right to limit the maximum bet size for any member or market at any time without being required to provide a reason.
• Any bets identified as part of fraudulent activity, collusion, or the use of insider information will be voided and the associated accounts suspended pending investigation.

For in-play or live betting, members are responsible for ensuring that their bets are placed before the designated cut-off time. 12win is not liable for any failed bets resulting from internet connectivity issues on the member's end.

All bonuses and promotions offered by 12win is subject to the specific terms stated in each offer. The following general conditions apply to all bonus types:

• The welcome bonus is available to new members making their first deposit only. One claim per account, per household, and per device.
• All bonuses are subject to rollover requirement (wagering requirements) that must be met before any withdrawal can be made. The applicable rollover ratio will be clearly stated in the relevant promotion terms.
• Unused bonuses will expire automatically at the end of the specified period without any notice.
• 12win reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice.
• Members suspected of bonus abuse will be investigated, and any associated bonuses may be forfeited if fraud is established.
• Hedging strategies using bonuses are prohibited and may result in bonus cancellation and account suspension.

Live Casino games, slots, and poker available at 12win is subject to the following additional rules, over and above the platform's general terms:

• All games use Random Number Generator (RNG) that has been independently audited to ensure all game outcomes are fair and completely random.
• Technical issues that disrupt gameplay during an active session will be resolved based on the system's server records — not solely on a member's account.
• For Live Casino games, the result announced by the dealer is final. Any dispute must be submitted to the support team within 24 hours.
• In poker games, the anti-collusion system 12win monitors all tables continuously. Players confirmed to be colluding will be permanently banned and their balances forfeited.
• The use of bots, automated software, or any third-party assistance tools during gameplay is strictly prohibited and constitutes grounds for immediate account termination.

The security of your account is a shared responsibility between you and 12win. We protect your data with industry-leading technology, but you also need to take the following steps:

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols. Change your password regularly.
• Never share your login credentials with anyone — including staff of 12win. We will never ask for your password via email, phone, or live chat.
• Enable two-factor authentication (2FA) in your account settings for an added layer of security.
• Always log out after each session, especially when using a shared device.

12win protects your personal data with 256-bit SSL encryption and adheres to a strict privacy policy. Your personal information will not be shared with third parties without your consent, unless required by law. For full details, please refer to Privacy Policy ours.

The following actions are strictly prohibited on the platform 12win and may result in the immediate suspension or termination of your account, along with forfeiture of your balance:

• Registering or maintaining more than one account.
• Providing false or misleading information during registration or identity verification.
• Using another person's account or allowing someone else to use your account.
• Committing or attempting to commit financial fraud, including the use of stolen credit cards or bank accounts.
• Using bots, automated scripts, or any third-party software to interact with the platform.
• Colluding with other players to cheat in poker or other table games.
• Exploiting bugs or technical vulnerabilities in the platform for unauthorised gain.
• Placing bets using funds derived from illegal activities (money laundering).
• Threatening, insulting, or harassing other members or support staff 12win.

12win reserves the right to suspend or terminate any member's account under the following circumstances:

• Breach of any section of these Terms & Conditions.
• Suspected fraudulent activity or dishonest conduct.
• Failure to provide the required identity verification documents within the specified timeframe.
• Voluntary account closure requested by the member.
• Account inactivity for 12 consecutive months with no login activity.

If your account is terminated for a legitimate reason (not fraud-related), any remaining balance will be returned to you via the same payment method used for your last deposit, once all necessary checks have been completed.

Members may also choose to close their own account at any time by contacting our support team 12win via live chat and following the prescribed procedures.

To the extent permitted by applicable law, 12win is not liable for:

• Any financial losses incurred as a result of betting or using the services of this platform.
• Service disruptions caused by system maintenance, technical failures beyond our control, or force majeure events.
• Losses arising from a member's own negligence in safeguarding their login credentials.
• Transaction delays caused by banks, digital wallet providers, or other payment service providers.
• Any taxes, duties, or financial obligations that may be imposed on members by the relevant authorities in relation to their winnings.

Members are solely responsible for ensuring that their use of the platform 12win is lawful under the local laws applicable to them. 12win makes no guarantee that this service is suitable or lawful for use in all jurisdictions.

12win reserves the right to modify, update, or replace any part of these Terms & Conditions at any time. Amendments take effect immediately upon publication on this website.

• Members will be notified of material changes via email or in-platform notification.
• Continued use of the platform 12win after the effective date of the amendment will be considered acceptance of the updated terms.
• If you do not agree with the amendments made, you may choose to close your account in accordance with the procedure outlined in Section 10.

These Terms & Conditions and any disputes arising from the use of the platform 12win is subject to applicable laws. Any legal action must be brought before the relevant jurisdiction.